Torque
Overview
You will be working with an internal team that functions as an SEO helpdesk for a large international client in the hospitality sector with over 120 locations worldwide. The helpdesk receives a wide range of SEO-related requests from internal senior members and locations via email daily, and it is their responsibility to triage, process, and respond to all requests within 24 hours, excluding weekends.
This role is ideal for candidates who are excited, driven, and willing to learn from the basics to grow their skills and careers.
Minimum requirements
- 3-5 years of work experience in the digital marketing industry, especially in Content and SEO.
- You are primarily based in Europe
- We offer contract-based employment; therefore, we require you to set up your own company entity, either as a Limited Company or as a Sole Trader.
- With contract-based employment, you will manage your employee benefits independently.
- You must have an international bank account registered in your name with an IBAN and Swift/BIC number.
- You must own a machine capable of performing basic digital tasks such as emailing, spreadsheet processing, and attending video calls without interruption.
- You must have a reliable internet connection capable of providing video calls without interruption.
Responsibilities
- Incoming Requests Management: Efficiently handle incoming property requests by the Helpdesk Lead, ensuring timely and accurate response.
- Keyword Research: Conduct localized keyword research to identify keywords that align with user intent and strategically map them to the most relevant landing pages.
- Implement Meta Data Changes: Implement requests to amend HTML titles and meta descriptions on the client’s CMS (Content Management System), check results once they are visible on the live site, and rectify any errors.
- Page Changes Implementation: Submit implementation requests to the client’s web team to add or amend page content on the client’s website, such as headings, body copy, and image alternative text. You will liaise with the client’s web team to ensure these changes are published in a timely manner and collaborate with your internal team on blocked issues. You will also check results once visible on the live site and identify any errors for immediate rectification by the client’s web team.
- Business Profile Management: Manage over 750 business profiles in Yext and Google Business Profile Manager, including onboarding new profiles, updating business profile details, and conducting bulk profile optimization, such as adding new categories or services.
Required skills
- Basic understanding of SEO principles and techniques.
- Strong attention to detail with a focus on accuracy and precision in task execution.
- Proficiency in working with data and spreadsheets.
- Proficiency in office or data-based repetitive processes such as website management or data entry.
- Good communication skills, both written and verbal, with the ability to effectively interact with internal teams and external clients and a willingness to learn and adapt to evolving best practices.
- Ability to prioritize and manage multiple tasks efficiently in a fast-paced environment.
- Proactive approach to problem-solving and a collaborative mindset for working within a team-oriented environment.
- Proficient ability to communicate effectively in English via email and messaging.
The following skills are advantageous but not essential.
- Previous experience in customer support or administrative roles.
- Familiarity with Google Business Profiles and other local SEO practices.
- Native fluency in Spanish/Portuguese/Chinese
Benefits and Perks
This role is a great opportunity to work with senior SEO consultants with over 10 years of experience and learn more about the basic principles of SEO in a dynamic environment that specialises in servicing large enterprise clients. Other benefits include:
- Training provided.
- Flexible working hours provided that:
1. You meet the expected full-time hours (up to 160) per month, except when you have notified us of pre-approved leave.
2. You are primarily available during UK working hours and when you are required to attend internal and client meetings.
How to Apply for this SEO Job
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