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About us
We’re the team behind digital retailer Very.
Our purpose, helping families get more out of life, powers everything we do.
And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.
If you love making a difference, you’ll love making it sparkle for millions of Very customers.
About the role
We’re looking for a Head of Digital Product, CRO & UX to help shape the future of Very.
This is an opportunity to lead our digital product strategy, customer experience and experimentation across Web and App, with a clear goal: creating better experiences for our customers while delivering measurable improvements in conversion, customer value and satisfaction.
You’ll own the direction and performance of our digital product portfolio, looking across the whole customer journey, from discovering products and joining Very through to shopping and managing an ongoing relationship with us. You’ll turn our growth ambitions into clear priorities, investment decisions and outcomes.
It’s a broad leadership role covering Product, User Experience, Research and Experimentation. You’ll also help shape how we use AI and personalisation to create more relevant Web and App experiences, making sure promising ideas demonstrate real customer and commercial value before we scale them.
If you enjoy bringing together customer insight, product thinking and commercial judgement to make meaningful decisions, there’s plenty here to get excited about.
What you’ll be doing:
You’ll set a clear direction for our digital experience and give teams the focus and autonomy to turn that strategy into measurable results.
You’ll:
Own our digital product and experience strategy, setting the vision across Web and App and aligning roadmaps and investment to our growth plans.
Drive commercial improvement, helping Product and Experimentation make a measurable contribution to conversion and growth.
Lead our CRO and experimentation strategy, setting the ambition for how we test, learn and optimise across our digital journeys.
Improve the journeys our customers use every day, from discovery and consideration through onboarding, checkout and
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