Do you love nerding out on processes and making things run smoother?
We are looking for an experienced agency Operations Manager to organize and oversee the daily operations of our company. Amplifyed is an SEO and GEO agency for cybersecurity companies, and you will keep the business coordinated and productive by managing our processes and coaching our people. You are a bridge builder who aligns teams, gets everyone moving in the same direction, and knows our workflows well enough to spot where they break down.
This role is wide, and it takes someone who inspects as much as they build. You verify that our processes are being followed, you hold people to the standard, and you keep looking for the more efficient way to run things, including where AI can take over work we still do by hand.
- You will get to modernize things. Manual processes that should be automated, tools that should be tested and rolled out, workflows that should be faster.
- Holding people to the standard is a real part of this job. You will report to a Director and to our President, while implementing with the team.
- Cybersecurity is a cool, fast growing industry full of interesting, sharp people.
- Your work touches the entire company. When you make us run better, all of us feel it and our clients get better service for it.
- Your focus is on process adoption and client results, not just creating docs/processes.
- 100% remote
- You’ll work half-day Fridays
COMPANY
Amplifyed is an SEO and GEO agency that serves cybersecurity companies. We have 15+ employees, all of whom are remote, and we have been named to the Inc. 5000 twice.
We are seeking a US- or Canadian-based person for full-time, remote employment. It is a requirement to have 5+ years of operations experience at an SEO/GEO agency.
Company culture matters a lot to us. We are a small, remote team that genuinely likes working together.
POSITION
The Operations Manager owns our processes. You will make sure these processes are followed and that they are worth following, replacing the ones that are not.
The first half of this job is ensuring people are following company processes. Sometimes SEOs like to do their own thing, but it will be your job to ensure every team member is following the approved processes for completing work, documenting progress, and interfacing with clients. This means you will inspect their work, verify that they are following our systems, and address any deviation with them directly. Our goal is to provide a similar quality of service from one SEO to another. You also make a point of recognizing the people who do it right! Our team should like working with you, but also know that you will hold them accountable when it matters.
The other half of this job is finding what is slowing us down and fixing it. You will find the operational problems worth solving and solve them. This could be bottlenecks, redundancies, or manual tasks that could be made more efficient with AI or a virtual assistant (VA). You will find and test new tools, make recommendations to managers, help them test these new tools, and roll them out to the company with training. A rollout is not finished when you announce it, it is finished when people are actually using it, and that part is on you.
You will also be responsible for improving our dashboards and client reports.
WHAT SUCCESS LOOKS LIKE
In your first 30 days, you complete onboarding, shadow every role, and meet one-on-one with everyone here. You will be able to explain how each team actually works before you change anything.
In your first 90 days, you are correcting behavior without being asked to, you own testing and implementation on several processes, and you have started to replace outdated manual processes with automation, AI, or a VA, and you can show that people are using it.
WHAT THIS ROLE IS NOT
You will not serve clients, run client calls, work in sales, or handle payroll. You may improve the efficiency of how those things get done, but you are not doing that kind of work.
TRAINING
You will go through a structured onboarding that includes shadowing, testing, and hands-on work with our systems before you own them.
REQUIREMENTS
- 5+ years of operations experience at an SEO/GEO agency.
- SEO experience is required.
- Comfortable correcting people directly and following through.
- Proficient with AI tools. You will own AI-driven operational improvements here, so you need to be someone who embraces learning and tests and tries new things on your own.
- Tech savvy. You are comfortable getting into new tools, testing them, and building dashboards and reporting.
- Experience with automation and AI tooling is a major plus.
Job Type: Full-time
Benefits
- Full-time, 100% remote
- 100% employer-funded health insurance
- Half-day Fridays
- Retirement plan with company contributions
- Annual company retreat
- Paid time off
- Parental leave
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