The role sits within the Customer Personalization team and will be crucial in supporting the evolution of key personalization capabilities, accelerating growth and embedding personalization within high-profile digital experiences across the Enterprise. If that fits your career vision, we’d love to hear from you.

Responsibilities

• Work directly with our Business Partners and Personalization and Channel teams (on both the Tech and Product side) to break down requirements into user stories and own feature delivery end-to-end
• Actively participate (and at times, lead) pre-launch testing and post-launch validation with key partners across Marketing, Product Operations, Technology, and Analytics (plus other teams where relevant) 
• Partner with Analytics to assess the value of new features and conduct strategic analysis to recommend enhancements to our capability roadmap. Also, critically evaluate existing features and functionality. 
• Assist with the creation of clear and compelling presentations for executive audiences and partners.
• Support work streams to continuously evolve and improve our underlying platforms.

Qualifications

Minimum Qualifications:

• Experience in product development or product management, including Agile software development and tools like JIRA, Rally, Mural, or InVision.
• Understanding of roadmapping, backlog management, story writing, and testing.
• Proven ability to collaborate effectively with cross-functional teams.
• Strong technical aptitude and ability to grasp complex processes quickly.
• Excellent communication skills for both technical and non-technical audiences.
• Comfortable working in ambiguous, fast-changing environments and able to adapt quickly.
• Skilled at analyzing data from multiple sources to assess product performance and make informed recommendations.
• Detail-oriented with strong proficiency in PowerPoint and Excel for creating impactful presentations and analyses.
• Self-motivated, proactive, and accountable, with the ability to work independently across time zones.
• Bachelor’s degree (preferably in business, product development, digital marketing, systems management, or a related field) or equivalent experience.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.