Sustain Media
Sustain Media runs local SEO and Google Ads for home service businesses: plumbers, HVAC companies, roofers, electricians, restoration companies, and auto repair shops. Everything is month to month and clients own every asset we build. We’re steadily moving upmarket, and we win business because we can say something bigger agencies can’t: the person leading the client relationship is the person responsible for the strategy and the results. This role exists to keep that true as we grow.
This is not a traditional account manager role. You will not relay messages between clients and “the team.” You will own a pod of 8 to 12 home service clients end to end, the strategy, the relationship, and the results, growing to 15 to 20 as you prove capacity. Your pod is effectively your book of business inside Sustain Media.
What you own
- The strategy: a current 90-day plan for every client and the judgment calls on what happens next. You’re expected to understand each client’s business, not just their keywords: their market, their lead flow, the jobs they actually want more of.
- The relationship: monthly strategy calls, monthly report videos, clients who have your number and never have to chase you for an update. They should see you as an extension of their leadership team, not someone assigned to their account.
- The results: retention, rankings, calls booked. When a client renews or refers another business, that’s yours. When one wobbles, you saw it a month earlier and raised it.
How you’re leveraged
Real responsibility, built so it doesn’t bury you in production:
- Internal AI systems prep your client calls, assemble your reporting packages, and run research on demand
- A dedicated SEO strategist executes your gameplans
- A developer and a PPC specialist work alongside you
- You still touch the work when you’re the one who knows exactly what it should say
The job in one line: understand the business, set the direction, make it happen, own the outcome. It is not forwarding messages or assembling reports.
How we measure the role
- Client churn under 2.5% a month, with no preventable surprises
- At-risk accounts flagged a month before they break, not explained after
- 95% of planned deliverables shipping on time
- Clients who stay because they trust the results and the person leading their strategy
In short: a pod that gets stronger over time.
Who this fits
An SEO who can talk to people, which we’ve learned is rarer than either skill alone:
- 3+ years working with local service businesses
- Deep on Google Business Profiles, the map pack, reviews, and local pages
- You know the difference between activity that looks impressive and work that makes the phone ring
- You’ve explained your own work to business owners, including when the news was bad
- You want responsibility: a portfolio you’re trusted with, the authority to lead it, and the reward when it succeeds
Not a fit if
- You want to manage tasks without being accountable for the outcome
- You wait for clients or managers to tell you what should happen next
- You want to stay entirely inside the technical box
- Going above and beyond for clients isn’t your natural standard
- You need a “the team” to hide behind. You are the team.
Compensation | OTE $85K-$110K
- $75,000 base, plus an uncapped share of everything your pod collects, with each client’s rate growing the longer that client stays
- Cash bonuses when you sell: 25% of the first month on new recurring services, 20% on website projects, 5% on other project work
- Realistic year one: $85K to $95K total. A very mature, well-retained pod typically runs $100K to $110K.
- Full-time W-2, unlimited PTO, fully remote
Pay: $85,000.00 – $110,000.00 per year
Benefits:
- Flexible schedule
- Paid time off
Work Location: Remote
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