Digital Programme Manager (Marketing)

Our Mission
“To create the finest retail experiences”

Our Purpose
‘Making the extraordinary possible’

Why start your journey with McArthurGlen?

• We offer the opportunity to work with the best and be part of something extraordinary
• We work with some of the world’s most luxurious brands in amazing locations, so you’ll need to be ready to meet challenges and when you do you’ll reap the rewards and get to live your passion
• We support individual development through custom trainings and access to LinkedIn Learning
• We offer amazing benefits, attractive salary plus performance bonus, many internal events, a gym allowance, special discounts for stores and restaurants in the centre
• You will be part of cross functional/ international projects and enjoy a great office atmosphere
• We want everyone to enjoy being part of our team and celebrate success together
• 92% of our employees would recommend us as a good place to work

Responsibilities

You will be responsible for the management and implementation of the customer facing digital innovation pipeline, in support of the key strategic priorities of enhanced customer connections and memorable guest experiences.  A key focus will be the affinity & loyalty McArthurGlen Club programme that has recently been launched, along with other initiatives such as click and collect, bookable services and the McArthurGlen App.

The Programme Manager is responsible for tracking the overall programme and associated projects with a focus on implementation of an enhanced customer experience through digital. This will include working with IT, retail, brand development teams to deliver the business changes required. The Programme Manager will have end to end responsibility for the changes being implemented, working with other key stakeholders within Marketing and external digital suppliers/partners.

Key Accountabilities

• Responsible for ensuring successful implementation of the programme of projects and activities
• Managing stakeholder expectations through Executive Decks at SteerCo and Working Groups to drive decision making and alignment
• Identify and plan for the required change management support from both internal and external sources to deliver successful outcomes
• Design and delivery of the overall programme and project plans to deliver the end to end customer proposition
• Alignment of the programme with dependent changes across other areas and the wider business and manage the dependencies, risks, issues etc.
• Assuring the delivery of business benefits aligned to the strategy
• Tracking and reporting of costs for projects within the programme
• Assessment and prioritisation of the projects to be delivered in conjunction with the Head of Digital Customer Experience, CMO, CIO and relevant business stakeholders
• Managing internal and external resources to ensure projects are successful
• Working alongside other teams (e.g. IT, security, retail, brand partner marketing, communications) in the build, test and launch of new digital customer proposition
• Manage projects to successful delivery from Inception through to launch and beyond ensuring appropriate engagement with operations and support services are in place
• Tracking and reporting progress of the overall programme and projects within their remit
• Management of 3rd party resources who may be delivering parts of solutions within the programme and projects
• Management of the budget allocated to the Digital programme

Your Profile

• Relevant academic and professional qualifications or equivalent experience/capability
• Experience of the management of customer facing digital/technology programmes and projects (client or agency side)
• Ability to thrive in a fast-paced environment, timely decision-making skills, and the agility to adapt
• Experience of programme and change management methods and tools
• Excellent leadership, delegation and influencing skills
• Worked in a multi-disciplinary environment in B2C public or private sectors, managing high profile suppliers and stakeholders
• Skills and demonstrable experience of delivering change in a high-volume complex processing environment
• Excellent planning and organisational skills in the programme management arena
• Strong commercial understanding and awareness including demonstrable external contract management experience
• A strong understanding of the approaches and techniques needed to develop the skills, competencies and the effectiveness of teams
• Clear willingness to intervene or assist in the activities of the cross functional team where circumstances demand
• Excellent collaboration skills: able to build relationships and influence at all levels to gain buy into a project, from concept to delivery and beyond

Be part of something extraordinary…

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. Please start your journey with us by applying with your CV.

About us

We are Europe’s leading owner, developer and manager of designer outlets.

The Group has 25 McArthurGlen Designer Outlets across Europe and one in Vancouver, Canada, which opened in July 2015. The centres offer shoppers the most sought-after luxury, premium and lifestyle brands with year-round savings of 30-70 per cent – all in a compelling and exciting shopping environment. Our most recent opening was West Midlands (north of Birmingham) in April 2021.

We are currently under way or in advanced planning with several new designer outlets: Remscheid (near the German cities of Cologne and Düsseldorf), and McArthurGlen Normandy, west of Paris. Not only are McArthurGlen’s centres popular with shoppers living in the region where they are located, but also with the global shopping traveller from markets such as China, Korea, Southeast Asia, Russia, Brazil and the Middle East.

Our Success Framework