[Chubb Life] Senior Manager, Digital Projects Management

1.    Project Delivery & Governance
–    Lead end-to-end project lifecycle (initiation → delivery → post-launch optimization)
–    Establish clear scope, timelines, milestones, and KPIs
–    Drive SteerCo reporting, risk management, and issue resolution
–    Ensure alignment with PMO governance and transformation roadmap

2.    Digital channel development: manage the development of
–    Customer-facing platforms (web/app/self-service portals)
–    Partner platforms (API integrations, embedded insurance)
–    Ensure seamless omnichannel experience across Agency, Banca, and Partnerships

3.    Data-Driven Performance Management: Define and track KPIs:
–    Digital sales tracking 
–    Conversion rates
–    Customer engagement & retention
–    Use analytics to optimize funnel performance and user journeys
–    Realized benefit reporting post launch

4.    Transformation & Other business supports
–    Drive initiatives such as: Digital onboarding (eKYC, straight-through processing), AI-enabled tools (fraud detection, personalization), Automation to reduce manual operations
–    Assistance with the digital partner onboarding process
–    Other ad-hoc request as assigned by Line Manager to support for business requirements

Qualifications

Qualification: 
–    University degree in Business, IT, Engineering
–    PMP / Agile certification is a plus

Experience: 
–    5 years in project management / digital / transformation
–    Experience in insurance, banking, fintech, or e-commerce
–    Proven track record delivering digital platforms or channel transformation

Knowledge:
–    Strong project management (Agile/Waterfall)
–    Understanding of APIs & system integration, Customer journey design, Digital sales funnels
–    Excellent stakeholder management & communication
–    Data-driven and growth mindset

Skills:    
–    Good interpersonal skills
–    Good communication in English

Job’s attributes: Details oriented, ethics, and technology.