Description
Closing Date for Applications
20 May 2026
Salary Range
£42,796 – £57,054
Requirements
What is the purpose of this job?
This role will own the digital product roadmap for RDG’s Accessible Journey Planner (AJP), leading and championing the end-to-end digital customer experience and user interface design from supplier procurement and selection through design, development, testing and go-live.
This is a fixed-term contract, funded by the AJP project, to provide dedicated product leadership through delivery and early live operation. Following go-live, there may be potential to extend the contract to support the ongoing AJP roadmap and continuous improvement, subject to funding and business need.
Role Overview
- End-to-end product ownership (AJP): support the vision and drive outcomes for Accessible Journey Planning, translate user needs into a prioritised backlog, and drive delivery from discovery through into live service.
- Supplier procurement, selection and management: lead product input to procurement and supplier selection, define requirements and success measures, and work with the chosen supplier and internal teams to deliver against agreed scope, quality and timelines.
- Journey planning complexity and accessibility compliance: navigate the complexity of rules-based journey planning for an important customer group, ensuring the service is accessible and inclusive by design and remains compliant with relevant standards, policies and regulations as it evolves.
- Roadmap alignment and stakeholder leadership: own and communicate the AJP strategic roadmap, ensuring alignment to the DfT’s Accessibility roadmap and RDG priorities, and providing clear decisions, trade-offs and updates to stakeholders.
- Live service, continuous improvement and OKRs: define and track success measures for AJP, monitor performance and feedback, and prioritise enhancements, defect fixes and optimisation to improve outcomes over time.
What can I expect to do in this job?
This isn’t an exhaustive list, but things you can expect to be involved with include:
- Own the product roadmap and priorities for the Accessible Journey Planner (AJP), aligning delivery to RDG/NRE objectives, customer needs and measurable outcomes.
- Lead discovery and define requirements by working with users, stakeholders and delivery teams to shape problems, validate assumptions, and translate insights into clear epics, user stories and acceptance criteria.
- Drive end-to-end delivery from concept through build, test and release planning iterations, managing dependencies and supporting the team to deliver at pace without compromising quality.
- Champion accessibility and inclusive design, ensuring the product meets agreed accessibility standards, is informed by user research (including disabled users), and remains compliant as features evolve.
- Manage stakeholders and communications across RDG, suppliers/partners and industry bodies, building alignment, handling trade-offs and providing clear updates on progress, risks and decisions.
- Use data to optimise performance by defining success metrics/OKRs, monitoring live performance and customer feedback, and continuously improving journeys based on evidence.
- Support go-live and BAU operations including launch readiness, incident and defect triage, backlog refinement, and prioritisation of enhancements once the service is live.
- Embed strong product ways of working including governance, documentation, decision logs, supplier management, and alignment with security, privacy and service management expectations.
Who will my key contacts be?
- Digital leadership and peers within the Digital team.
- Design and research (e.g., UX, content, user research) to shape and test customer journeys.
- Technology and delivery teams (internal and suppliers), including project manager, BA, development, QA and release/support.
- Accessibility and inclusion specialists and representative user groups (internal and external), to ensure inclusive outcomes.
- Business and operational stakeholders across RDG and industry partners, to align priorities and manage change.
- Data and insight colleagues to define measures of success and support continuous improvement.
What experience, skills and knowledge do I need?
You’ll bring proven digital product management experience and a strong user-centred mindset, with the ability to lead delivery in a complex, multi-stakeholder environment.
- Experience
- Experience as a Digital Product Manager/Owner delivering customer-facing digital products (web and/or app) end-to-end.
- Experience leading discovery, defining problems and outcomes, and converting insight into prioritised backlogs (epics/stories/acceptance criteria).
- Experience working in agile delivery teams with designers, researchers and engineers (including suppliers/partners).
- Experience working on accessible digital products or delivering accessibility-focused features, in collaboration with design/research and accessibility specialists.
- Experience supporting product launches and live service (BAU), including continuous improvement and incident/defect prioritisation.
- Skills and knowledge
- Strong stakeholder management, with the ability to communicate clearly, influence decisions and manage trade-offs.
- Ability to define outcomes, measures of success and OKRs, and to use qualitative and quantitative data to guide prioritisation.
- Working knowledge of accessibility and inclusive design principles (preferably WCAG AA), and confidence collaborating with specialists to meet accessibility standards.
- Comfortable working with technical teams to understand constraints, risks, dependencies and delivery sequencing.
- Organised and pragmatic, able to manage competing priorities and maintain momentum in a fast-moving environment.
- Desirable
- Experience delivering products with complex journey planning, real-time information, fares/ticketing, or other rules-based domains.
Experience working in transport, public sector or other regulated environments, with multiple external stakeholders.
Benefits
Why Work for RDG?
We offer a highly competitive package, including:
- 75% off rail travel for personal and family use, plus international rail discounts.
- 30 Days annual leave (plus buy/sell options and additional leave for key life events)
- Season ticket loan for commuting costs.
- Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
- Pension scheme – up to 11.58% employer contribution.
- Private medical insurance (Vitality PPP) including mental health and specialist care.
- Discounted gym membership and access to wellbeing programmes.
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