We’re hiring a Director of Digital Product to lead our US Consumer Shop on americanexpress.com—our digital shopping experiences for US personal Card and banking products. You will own a major product roadmap (refreshes, uplifts, personalization) and lead a robust experimentation program to improve conversion and customer experience.

Responsibilities

• Set and deliver the US Consumer Shop roadmap, including major experience improvements and personalization
• Lead an always-on experimentation strategy, ensuring tests are well-designed, well-measured, and turned into action
• Partner across marketing, design, analytics, engineering, and platform teams to deliver scalable solutions quickly
• Lead and develop a team of product managers and product owners; communicate priorities and outcomes clearly

Qualifications

• 10+ years of digital product management experience with strong delivery and stakeholder leadership
• Strong background in experimentation and data-driven optimization
• Proven people leadership and cross-functional execution
• Excellent communication skills and comfort working in fast-paced, ambiguous environments with strong operational risk mindset
• Agile expertise: experience with personalization and experimentation tooling (including GenAI fluency)

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.