---
title: "Digital Product Support Engineer"
company: "Caesers Entertainment"
job_type: "Full Time"
location: "leeds, west yorkshire, United Kingdom"
salary: ""
posted: "2026-10-01"
url: "https://www.seojobs.com/job/digital-product-support-engineer-caesers-entertainment/"
apply_url: "https://uk.whatjobs.com/coopob__cpl___747_30776536__4127?utm_source=4127&utm_medium=feed&keyword=Digital-Product-Support&location=leeds&geoID=918"
categories:
  - "In-house SEO jobs"
  - "GEO/AI + LLM Jobs"
tags:
  - "In-office/Hybrid Jobs"
  - "UK"
source: "geo_sync"
---

# Digital Product Support Engineer

**Company:** Caesers Entertainment

**Location:** leeds, west yorkshire, United Kingdom

**Job type:** Full Time

**Posted:** 2026-10-01

**Apply:** [https://uk.whatjobs.com/coopob__cpl___747_30776536__4127?utm_source=4127&utm_medium=feed&keyword=Digital-Product-Support&location=leeds&geoID=918](https://uk.whatjobs.com/coopob__cpl___747_30776536__4127?utm_source=4127&utm_medium=feed&keyword=Digital-Product-Support&location=leeds&geoID=918)

---

**Overview**

In this role, you will be the first point of intake for Caesars Digital products, coordinating incident resolution and information gathering across multiple teams. You’ll work with cross-functional partners to prioritise, escalate, and resolve issues within SLAs, while building knowledge and improving support materials. The position sits at the intersection of customer experience and technical operations in a fast-paced gaming environment. You’ll contribute to stable product delivery and cross-team collaboration, shaping how we support digital platforms at scale.

 **Pay / Benefits**

- 26.5 days annual leave plus birthday off
- Salary sacrifice company pension scheme
- Personal life insurance (3x salary) and income protection
- Health insurance with family options
- Dedicated professional development training budget
- Enhanced company sick pay and family leave policy`,`2 paid volunteer days per year`,

 **Responsibilities**

- Intake and triage of incoming support requests from multiple sources
- Gather information via voice/text channels to enable prioritisation and resolution
- Document actions clearly and follow data-entry standards
- Prioritise incidents by urgency/impact and drive resolution within SLA
- Act as subject matter expert across Caesars Digital, IT, and third-party partners
- Coordinate cross-organisational communication during changes, releases, and deployments
- Escalate issues to Customer Service when needed
- Maintain and improve knowledge bases and documentation
- Identify and report ticketing trends
- Develop relationships with team members, third parties, and product teams
- Author knowledge articles to educate customers and improve problem-solving

 **Key requirements**

- 1–3 years in application support, IT operations, or NOC environment
- Excellent problem solving, analytical, and communication skills
- Ability to work in fast-paced, high-pressure environment with multiple tasks
- Understanding of workflows and process improvements
- Understanding of customer service concepts and techniques
- Awareness of cloud-based technologies is preferred
- Understanding of networking, data interfaces, and data workflow is preferred
- Associate Degree in Computer Science, IT, or another related field is preferred

- problem solving
- communication
- teamwork
- cloud-based technologies awareness
- networking fundamentals
- data interfaces and data workflows