---
title: "Business Analyst, GCMB DB Digital Business - Digital Projects and Enablement MY"
company: "CIMB Group"
job_type: "Full Time"
location: "Malaysia"
salary: ""
posted: "2026-09-20"
url: "https://www.seojobs.com/job/business-analyst-gcmb-db-digital-business-digital-projects-and-enablement-my-cimb-group/"
apply_url: "https://ejox.fa.ap1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/36820"
categories:
  - "SEO Analytics Jobs"
  - "In-house SEO jobs"
  - "GEO/AI + LLM Jobs"
tags:
  - "In-office/Hybrid Jobs"
  - "Worldwide SEO Jobs"
source: "geo_sync"
---

# Business Analyst, GCMB DB Digital Business - Digital Projects and Enablement MY

**Company:** CIMB Group

**Location:** Malaysia

**Job type:** Full Time

**Posted:** 2026-09-20

**Apply:** [https://ejox.fa.ap1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/36820](https://ejox.fa.ap1.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/36820)

---

**Description**

**Delivery & Departmental Outcomes**

- Lead the end-to-end business analysis and delivery of digital platforms and projects for Commercial Digital department
- Ensure digital initiatives align to departmental strategy, business objectives, regulatory obligations, and customer outcomes
- Translate strategic goals into clearly defined product features, delivery roadmaps, and measurable outcomes
- Own analysis quality and delivery accountability across initiatives, from discovery through production and BAU

**Product-Led & Digital Platform Delivery**

- Partner with Product Managers to shape product vision, roadmaps, and value prioritisation
- Drive continuous discovery and backlog management to support incremental and scalable digital delivery
- Lead requirements definition for digital platforms, including web, mobile, APIs, and backend integrations
- Define and manage functional and non-functional requirements including performance, scalability, resilience, security, and observability
- Ensure solutions are designed for reusability, long-term platform sustainability, and operational efficiency

**Group Technology & Cross-Functional Collaboration**

- Work closely with Group Technology teams to ensure alignment with enterprise architecture, security, and engineering standards
- Act as the primary business analysis interface between Commercial Digital and Group Technology delivery teams
- Collaborate with Project Manager, Solution Architect, Engineering, Architecture, DevOps, Data, and Cyber teams across the group
- Manage dependencies and impacts across multiple platforms, systems, and value streams

**Customer Experience, Data & Analytics**

- Collaborate with UX/CX and Research teams on customer journey mapping, usability testing, and experience design for SME customers
- Translate SME customers pain points and insights into clear platform requirements
- Partner with Data and Analytics teams to define KPIs, success metrics, and tracking requirements (e.g. adoption, conversion, STP rates, NPS, revenue impact)
- Use data insights and customer feedback to inform prioritisation, continuous improvement, and delivery decisions

**Quality Assurance & Testing Support**

- Develop test scenarios, test cases, and acceptance criteria
- Coordinate or support UAT cycles with Group Technology, BUs and operations
- Ensure defects are logged, triaged, and resolved before release
- Validate that delivered features meet business expectations

**Post-Production Support & Platform Stability**

- Provide leadership and oversight for post-production daily support and platform monitoring, issue triage, and functional troubleshooting
- Partner with Technology and Operations to assess production incidents, root cause, and business impact
- Drive prioritisation and delivery of defect fixes and platform enhancements
- Ensure production changes maintain platform stability, performance, and regulatory compliance

**Change Management & Business Adoption**

- Support business readiness, operational change, and go-to-market activities for new digital capabilities
- Work with Operations and frontline teams to design processes, SOPs, and training materials
- Ensure smooth adoption of digital solutions and minimal disruption to SME customers and internal users

**Leadership & Governance**

- Establish and maintain BA standards, delivery frameworks, and documentation quality
- Provide clear status, risk, and dependency reporting to senior leadership
- Act as a trusted advisor on scope, delivery trade-offs, and change impacts

**Risk, Compliance & Control**

- Ensure SME digital solutions meet regulatory, risk, and compliance requirements (MPAP, KYC/KYB, AML, credit policy, data privacy, BNM policies)
- Embed controls and auditability into platform design and delivery
- Support regulatory change, audits, and risk remediation initiatives

**Required Skills & Experience**

- Bachelor’s degree in Business, Finance, Technology, or related discipline
- Minimum 5 years of Business Analysis related experience, with significant consumer or SME banking exposure
- Proven experience delivering complex digital platforms or enterprise-scale initiatives
- Strong experience working with Group Technology or shared services technology models
- Deep understanding of digital banking platforms, integrations, and operating models
- Strong Agile / product-led delivery experience, with proficiency in Jira and Confluence and the ability to produce clear process flows, journey maps, and documentation using Miro, Figma, or draw.io equivalent tools
- Excellent leadership, stakeholder management, and decision-making skills

**Preferred Qualifications**

- Experience in large, regulated financial institutions
- Familiarity with enterprise architecture, DevOps, and IT service management models
- Experience working across multiple delivery partners or vendors
- Certifications such as CBAP, PMI-PBA, SAFe, Agile BA

**Key Competencies**

- Ownership and accountability for delivery outcomes
- Strategic and systems thinking
- Strong collaboration across business and technology
- Structured problem solving
- Customer and value-driven mindset